ICGRC 
BSES Yamuna Power Limited (BYPL)
It has been the frontrunner in implementing power distribution reforms in the capital city of Delhi and is acknowledged for its quality, reliable power supply and customer friendly practices.
BYPL is a joint venture between Reliance Infrastructure Limited and Govt of NCT of Delhi with a 51%: 49% share holding. The company started operations on July 1, 2002 post the unbundling of the erstwhile Delhi Vidyut Board (DVB). The company's operations span across its license area of 200 sq km in the Eastern and Central parts of the National Capital.
For a greater reach and easy serviceability, the company serves its customer base through its THREE CIRCLES (South-East, North-East & Central) & FOURTEEN DIVISIONS (Chandni Chowk, Darya Ganj, Dilshad Garden, Jhilmil, Karawal Nagar, Krishna Nagar, Laxmi Nagar, Mayur Vihar Ph 1 & 2, Vasundhara Enclave, Nandnagri, Pahar Ganj, Patel Nagar, Shankar Road and Yamuna Vihar).
Since privatization, the Aggregate Technical & Commercial (AT&C) losses in its areas have shown a record decline. From a high of 63.1% in 2002, the AT&C C losses have come down to single digit levels i.e. 6.43% levels in FY 2022-23, a reduction of over 56%.
| Key Transformation Parameters | |||
|---|---|---|---|
| Parameters | FY 03 | FY 23 | Gain% |
| AT&C Loss (%) | 63.1% | 6.43% | 90% |
| No of Customer (Lacs) | 7.5 | 19.0 | 154% |
| Peak Demand (MW) | 801 | 1752 | 119% |
| System Reliability Index | 70% | 99.97% | 43% |
| Energy Input (MU) | 3,624 | 7,501 | 107% |
| Energy Billed (MU) | 1,734 | 6,958 | 301% |
| Per capita consumption (kWh /customer) | 2,312 | 3,655 | 58% |
| Customer Density (no/sqkm) | 3,750 | 9,518 | 154% |
The following operational statistics given an overall view of the strength of BSES distribution network:
BYPL’s Performance Journey [FY 15 – FY 23] :
Since Year 2015, BYPL has been able to drive its business excellence journey through effective AT&C Loss reduction by way of infusing automation simplifying processes & curtailing theft of electricity.
Our customer outreach programs (virtual &physical) have not only helped us improve our service performance levels but have also added to our customer’s awareness levels. The consistent reduction in the registered customer complaints is the reflection of the same.
As hallmark of our Operational Excellence journey, BYPL bagged few of the most prestigious & sought after National & International Level Awards, namely:
- Golden Peacock Occupational Health & Safety Award 2019 for Workplace Safety.
- National Energy Conservation Award (NECA) 2018 first prize winner in the ‘Utility’ category. This award was conferred by BEE & Ministry of Power, Govt. of India.
- Customer Obsession Award for Customer Centricity by Confederation of Indian Industry (CII).
- Two International Awards i.e. Global Asian Innovators Award 2018 for Best customer Experience & Asia Power Award 2018 for the T&D Project of the Year.
With global focus towards Carbon Footprint reduction, BYPL is also actively promoting various ‘Green’ Programs wrt Clean Energy (RE sourcing, Solar Roof Top, Electric Vehicles), Energy Efficiency, Demand Response, Waste Management etc.